📋 Ruby Fortune Casino — Terms & Conditions NZ • 🔞 18+ Only — Must Comply with NZ Law • 💎 NZ$750 Welcome Bonus — 50× Wagering • ⏰ Bonus Validity: 7 Days After Credit • 🔐 KYC Required Before First Withdrawal • 💳 Min Deposit NZ$20 — Min Withdrawal NZ$10 • 📋 Ruby Fortune Casino — Terms & Conditions NZ • 🔞 18+ Only — Must Comply with NZ Law • 💎 NZ$750 Welcome Bonus — 50× Wagering • ⏰ Bonus Validity: 7 Days After Credit • 🔐 KYC Required Before First Withdrawal • 💳 Min Deposit NZ$20 — Min Withdrawal NZ$10 •
📋
New Zealand · Last Updated June 2025
Ruby Fortune Casino
Terms & Conditions
This page explains the rules that govern your account and gameplay at Ruby Fortune Casino in plain English, designed for New Zealand players. We strongly recommend reading the key sections before you deposit.
⚠️
Important Notice for New Zealand Players
New Zealand law does not licence offshore online casinos domestically, but does not prohibit NZ residents from using licensed offshore operators. Ruby Fortune operates under an international gaming licence and accepts NZ players in compliance with applicable laws. By registering, you confirm you are 18+, a legal resident of New Zealand, and not in a jurisdiction where online gambling is prohibited. This page is a summary for readability — the full official T&Cs are binding and available on the Ruby Fortune official website.
🔞
Section 1
Eligibility Requirements
The Most Important Rule
You must be at least 18 years of age to create an account and gamble at Ruby Fortune Casino. Underage gambling is illegal in New Zealand. If Ruby Fortune discovers a player is under 18, the account will be closed immediately, all winnings will be forfeited, and deposits will be returned.
You May Register If:
✓You are 18 years of age or older
✓You are a legal resident of New Zealand
✓Online gambling is not prohibited in your specific jurisdiction
✓You are acting on your own behalf, not for a third party
✓You have not been excluded or banned from gambling platforms
✓You are not a Ruby Fortune employee or immediate family member
You May NOT Register If:
✗You are under 18 years of age
✗You already hold an active Ruby Fortune account
✗You are self-excluded or voluntarily blocked
✗You reside in a restricted country (see official site for full list)
✗You intend to use the account for someone else
✗You are a Ruby Fortune affiliate or representative
Ruby Fortune reserves the right to request proof of age and identity at any time. Providing false information about your age or identity is a breach of these Terms and will result in account closure and forfeiture of funds.
One Account Per Person
Each player is permitted one (1) account only at Ruby Fortune Casino. This is enforced per person, per household, per device, and per IP address. Operating multiple accounts — whether simultaneously or sequentially — is a breach of Terms. If duplicate accounts are identified, Ruby Fortune will close all secondary accounts, void any associated bonuses, and may void winnings from those accounts. Your original account remains open unless additional breaches are identified.
Account Information Accuracy
You must provide accurate, current, and complete information when registering. This includes your legal name, date of birth, residential address, email address, and phone number. All details must match your government-issued identity documents. If your information changes (address, phone number, etc.), you must update your account profile. Ruby Fortune may delay or deny withdrawals if account information does not match KYC documents.
Account Security
You are responsible for keeping your username and password confidential. Ruby Fortune will never ask for your full password via email or chat. Do not share your login credentials with anyone. You are liable for all activity conducted through your account. If you suspect unauthorised access, contact Ruby Fortune Support immediately via Live Chat or email. Ruby Fortune is not liable for losses resulting from unauthorised access due to negligence on your part.
Account Closure & Dormancy
You may close your account at any time by contacting support. Ruby Fortune may close inactive accounts (no login for 12+ months) after providing reasonable notice. Dormant account fees may apply after 12 months of inactivity to cover administrative costs — check the official T&Cs for the current fee schedule. Any balance remaining after account closure will be returned to your last verified payment method.
| Payment Method | Min | Max | Processing | Fees |
|---|
| 💳 Visa / Mastercard | NZ$20 | NZ$4,000 | Instant | Free |
| 🏦 Bank Transfer | NZ$20 | NZ$10,000 | 1–3 days | Free |
| 💰 Paysafecard | NZ$20 | NZ$500 | Instant | Free |
| 🔐 MuchBetter | NZ$20 | NZ$5,000 | Instant | Free |
✓ Deposit Rules
• All deposits must be made from a payment method registered in your name
• Third-party deposits are strictly prohibited and may result in account closure
• Deposits are credited in NZD — no currency conversion fees for NZ players
• Ruby Fortune does not charge deposit fees; your bank may charge their own
⚠️ Important Deposit Notes
• Deposits made via Paysafecard are not eligible for withdrawal via card — use bank transfer instead
• If a deposit does not arrive within 24 hours, contact Live Chat with your transaction reference
• Ruby Fortune may request source-of-funds documentation for large deposits
💸
Section 4
Withdrawals & Payouts
NZ$4,000
Per Transaction Max
Withdrawal Processing Times
| Visa / Mastercard | 3–5 business days |
| Bank Transfer | 3–7 business days |
| MuchBetter | 24–48 hours |
| Internal pending review | Up to 72 hours |
Processing times begin after the internal review period and after KYC verification is complete. Times are estimates and may vary during peak periods or if additional documentation is requested.
Withdrawal Method Matching
Withdrawals must be processed back to the same payment method used for deposits wherever possible. This is an anti-money-laundering requirement. If you deposited via Visa, your withdrawal will be processed back to that same card. If multiple deposit methods were used, withdrawals are distributed proportionally. If a deposit method does not support withdrawals (e.g. Paysafecard), Ruby Fortune will process via bank transfer after KYC verification.
Pending Withdrawal Window
Ruby Fortune may have a pending period of up to 72 hours before a withdrawal is processed. During this window, you may cancel the withdrawal request and return funds to your account balance. Once the pending period has passed and the withdrawal has been submitted to the payment processor, it cannot be reversed. We recommend not cancelling pending withdrawals unless necessary — the funds will return to your account and must be re-requested, restarting the processing timeline.
⚠️ Withdrawal Will Be Delayed If:
• KYC verification has not been completed — complete verification in your account dashboard before requesting withdrawal
• An active bonus balance is attached to your account with outstanding wagering requirements
• Your account details do not match your identity documents
• Ruby Fortune has flagged the account for additional security review
• You have not completed your first NZD$10 deposit minimum before requesting withdrawal
🎁
Section 5
Bonuses & Wagering Requirements
Welcome Bonus — Key Terms at a Glance
Bonus Amount100% up to NZ$750
Min DepositNZ$20
Wagering Req.50× bonus amount
Max CashoutNZ$100
Bonus Expiry7 days after credit
Eligible GamesPokies / Slots
Max Bet (active bonus)NZ$6.25 per spin
One Per PlayerYes — one account
How Wagering Requirements Work — Plain English
Wagering (also called rollover or playthrough) means you must bet the bonus amount a certain number of times before any winnings can be withdrawn. Ruby Fortune’s welcome bonus carries a 50× requirement on the bonus amount only (not your deposit).
Example: You deposit NZ$100
Your depositNZ$100
100% match bonus received+ NZ$100 bonus
Total playing balanceNZ$200
Wagering required (NZ$100 × 50)NZ$5,000 total bets
Max withdrawable after wageringNZ$100 (cashout cap)
Your NZ$100 deposit is always yours and can be withdrawn at any time. The wagering requirement only applies to the bonus portion. Once wagering is complete, any remaining balance up to the NZ$100 cashout cap can be withdrawn as real money.
Eligible Games for Wagering
Bonus wagering can be completed on most slots and pokies at Ruby Fortune. Table games (blackjack, roulette, baccarat) and live dealer games contribute 0% toward bonus wagering — bets placed on these games do not count. Video poker typically contributes at a reduced rate (often 10%). Progressive jackpot slots may also contribute at a reduced rate or be excluded entirely. The Buy Feature on slots is excluded from wagering contribution. Always check the bonus terms in your account for the specific contribution rates of each game.
Maximum Bet Rule While Bonus Is Active
While you have an active bonus balance, the maximum permitted bet per spin is NZ$6.25. Placing bets above this limit while a bonus is active is a breach of bonus terms. Ruby Fortune reserves the right to void all bonus winnings if this rule is broken — even if the over-limit bet was accidental. We recommend setting bet limits in your account settings to prevent accidental breaches. Once your bonus balance is fully wagered or expired, this restriction no longer applies.
Bonus Expiry & Forfeiture
All bonuses must be wagered within 7 days of being credited to your account. If wagering is not completed within this period, the bonus balance and any associated winnings will be removed from your account automatically. Expired bonuses cannot be reinstated. If you wish to withdraw before completing wagering, you may forfeit the bonus — contact support who can remove the bonus so your deposit can be withdrawn without the wagering requirement.
Reload & Ongoing Bonuses
Ruby Fortune offers ongoing bonuses including reload bonuses, free spins, and loyalty rewards to existing players. Each promotion has its own specific terms including wagering multipliers, eligible games, minimum deposits, and expiry dates. These terms are communicated via email and the My Bonuses section of your account. No two promotions share identical terms — always read the terms of each bonus individually before accepting.
🎲 Game Fairness
All Ruby Fortune games use certified Random Number Generators (RNG) that are independently tested by eCOGRA. Game outcomes are entirely random and not influenced by previous results, account balance, or time of play. The published RTP percentages are mathematically accurate over millions of rounds. Ruby Fortune cannot adjust or influence individual game outcomes.
eCOGRA Certified — Independently Audited
⚙️ Technical Malfunctions
In the event of a technical malfunction, disconnection, or software error during gameplay, the round may be voided and your bet returned. Ruby Fortune uses server-side logging to determine the true state of any disputed round. If a game result is disputed, the server log is the authoritative record. No wins paid erroneously due to a software error can be retained.
Malfunction voids all pays and plays
Collusion & Cheating
Any form of cheating, including but not limited to: collusion with other players, use of automated bots or software, exploitation of software bugs for financial gain, or coordinating play with employees is strictly prohibited. Ruby Fortune uses sophisticated fraud detection systems. Accounts found to be involved in cheating will be closed, funds forfeited, and incidents may be reported to relevant authorities.
Progressive Jackpot Terms
Progressive jackpots (e.g. Mega Moolah) are network-wide pools maintained by the game developer (Microgaming). Jackpot wins are verified by the developer before payment is confirmed by Ruby Fortune. Large jackpot wins may be paid in instalments at the developer’s discretion. The advertised jackpot figure is approximate and updates in real time — the displayed amount at the time of your win may differ slightly from the final verified amount. Ruby Fortune does not control the jackpot pool or payout verification process for network progressives.
🪪
Section 7
KYC Identity Verification
Why KYC Is Required
KYC (Know Your Customer) verification is a legal requirement under international anti-money-laundering (AML) regulations. It protects players by ensuring their winnings are paid to the correct person and prevents fraud. KYC must be completed before your first withdrawal is processed. Starting the process early (when you open your account) prevents any delay when you want to withdraw winnings.
📄 Required Documents
→Government Photo ID
NZ Passport, NZ Driver’s Licence, or national ID card
→Proof of Address
Utility bill, bank statement, or council rates notice — dated within 3 months
→Payment Method Verification
Copy of front/back of card used (middle digits masked) or bank statement showing your name
→Source of Funds (if requested)
For large deposits — payslips, bank statements, or similar documentation
📋 KYC Process Steps
1
Log in to your account and navigate to Account Settings → Verification
2
Upload clear photos or scans of your ID and proof of address
3
Ruby Fortune reviews documents — typically within 24–48 hours
4
Once approved, withdrawals can be processed without further ID requests
🛡️
Section 8
Responsible Gambling
🛡️ Ruby Fortune’s Commitment
Ruby Fortune is committed to responsible gambling and works actively to prevent gambling-related harm. All player protection tools are free, immediately effective, and available 24/7 within your account settings. If gambling is affecting your life or the lives of those around you, please use these tools or contact a support service immediately.
💰
Deposit Limits
Set daily, weekly, or monthly deposit limits. Limits activate immediately. Increases require a 24-hour cooling-off period.
⏱️
Session Limits
Set maximum session durations. You will be logged out automatically when the limit is reached.
❄️
Cooling-Off Period
Take a break for 24 hours, 7 days, or 30 days. Account is fully inaccessible during the period.
🔒
Self-Exclusion
Permanently or temporarily exclude yourself. Cannot be reversed during the exclusion period. Immediate effect.
NZ Support Resources
Problem Gambling Helpline
0800 654 655
Free, confidential, 24/7
Gambling Helpline Online
gamblinghelpline.co.nz
Chat support available
Lifeline NZ
0800 543 354
24/7 crisis support
Data We Collect
Ruby Fortune collects: registration data (name, DOB, address, email, phone), financial data (deposit/withdrawal history, payment method details), gameplay data (session duration, games played, bets placed), and technical data (IP address, device type, browser). This data is collected when you register, make transactions, play games, contact support, or browse the website.
How Your Data Is Used
Your data is used to: operate and maintain your account, process deposits and withdrawals, verify your identity (KYC), detect and prevent fraud, provide customer support, comply with legal obligations (AML regulations), personalise promotions (with consent), and analyse platform performance. Ruby Fortune does not sell your personal data to third parties. Data is shared only with payment processors, KYC verification providers, and regulatory bodies as legally required.
Data Retention & Your Rights
Account data is retained for a minimum of 5 years after account closure, as required by AML regulations. You have the right to access your personal data, request corrections, and request deletion (subject to legal retention requirements). To exercise these rights, contact
[email protected]. Ruby Fortune uses 256-bit SSL encryption for all data transmission and stores data on secure servers with access controls.
🚫
Section 10
Prohibited Conduct
The following actions will result in immediate account closure and forfeiture of all funds:
✗Operating multiple accounts (duplicate accounts)
✗Providing false identity or age information
✗Using someone else’s payment method without permission
✗Using automated software, bots, or AI tools to play
✗Colluding with other players to gain unfair advantage
✗Exploiting software bugs or errors for financial gain
✗Money laundering or using the casino for illegal transactions
✗Placing bets above the maximum permitted while a bonus is active
✗Abusing the bonus system in a pattern designed to exploit promotions
✗Attempting to access the platform from a restricted jurisdiction using a VPN
Ruby Fortune reserves the right to withhold funds during investigation of suspected prohibited conduct. If an investigation concludes that conduct was prohibited, winnings derived from that conduct will be forfeited. Ruby Fortune’s decision in such matters is final, subject to the dispute resolution process outlined in Section 11.
⚖️
Section 11
Disputes, Governing Law & Amendments
Dispute Resolution Process
If you have a dispute about a game outcome, bonus, or account decision: (1) Contact Ruby Fortune Support via Live Chat or email and describe the issue with as much detail as possible, including round ID numbers where applicable. (2) Ruby Fortune will investigate and respond within 7 business days. (3) If unresolved, the matter can be escalated to the casino’s Alternative Dispute Resolution (ADR) provider. The ADR provider’s decision is binding. Contact details for the ADR provider are available on the Ruby Fortune official website.
Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Ruby Fortune holds its gaming licence. By registering and playing, New Zealand players agree that any disputes not resolved via the ADR process will be subject to the jurisdiction’s courts. This does not affect your statutory consumer rights as a New Zealand resident.
Amendments to These Terms
Ruby Fortune reserves the right to amend these Terms at any time. Material changes will be communicated via email to your registered address and/or via a notification when you next log in. Continued use of the platform after notification constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may close your account and withdraw your balance before the changes take effect.
Disclaimer: This page is a plain-English summary of Ruby Fortune Casino’s Terms and Conditions designed to help New Zealand players understand the key rules. This summary does not replace or supersede the full official Terms and Conditions published on the Ruby Fortune official website (rubyfortune-casinonz.com). In the event of any conflict between this summary and the official T&Cs, the official T&Cs prevail. This page was last updated June 2025 and may not reflect the most recent changes to the official Terms.
View Official Full T&Cs on Ruby Fortune →
T&C Questions — Quick Answers
Can I withdraw my deposit before completing wagering?
Yes. Your deposit is always yours. You can request to forfeit the bonus at any time by contacting support — this removes the wagering requirement and allows you to withdraw your remaining real-money balance. Note that any winnings generated with the bonus balance will also be forfeited when you forfeit the bonus.
What happens if I break the maximum bet rule while using a bonus?
Ruby Fortune may void all bonus winnings if bets above NZ$6.25 per spin are placed while a bonus is active, even if the breach was unintentional. The system monitors bet sizes in real time. If you are uncertain about your current balance type (real vs bonus), check the account dashboard before placing large bets.
How long does KYC verification take at Ruby Fortune NZ?
Standard KYC documents (ID + proof of address) are reviewed within 24–48 business hours. The process is faster if your documents are clear, high-quality images or scans. Some accounts may require additional documentation which can extend the timeline. We recommend submitting KYC documents immediately after registration so verification is complete before you want to make your first withdrawal.
Are Ruby Fortune bonus terms fair compared to other NZ online casinos?
Ruby Fortune’s 50× wagering on the bonus amount is in line with industry average for NZ online casinos (which typically range from 30× to 70× on combined deposit + bonus). The 7-day expiry is standard. The NZ$100 max cashout from bonus winnings is on the lower side — many NZ casinos offer NZ$200–500. However, your deposit winnings are uncapped and the wagering requirement applies only to the bonus, not the deposit.
What should I do if I think I have a gambling problem?
Contact Ruby Fortune Support immediately to activate a self-exclusion — this closes your account and prevents access for the period you choose. You can also call the NZ Problem Gambling Helpline: 0800 654 655 (free, 24/7). Gambling should only ever be entertainment — if it stops feeling that way, please reach out for help. Ruby Fortune’s responsible gambling tools are free, confidential, and take effect immediately.
📋
💎
Ready to Play at Ruby Fortune NZ?
Now that you know the rules — enjoy the game. Ruby Fortune offers NZ$750 in welcome bonus, 500+ pokies, and fast NZD payouts for New Zealand players.
✓Min Deposit NZ$20
✓KYC Verified & Licensed
✓NZD Native Currency
✓24/7 NZ Support
18+ only. Gambling can be addictive. Play responsibly. 50× wagering on bonus amount. Bonus valid 7 days. NZ Problem Gambling Helpline: 0800 654 655 (free, 24/7). T&Cs apply.
