Contact Ruby Fortune Live Chat or email support and request self-exclusion. Tell them the period you want — 6 months, 1 year, 5 years, or permanently. Self-exclusion activates immediately upon confirmation. Your account is locked, all marketing emails stop, and you cannot access your account during the exclusion period. To remove self-exclusion, you must contact support after the period expires and observe a mandatory cooling-off period.

No. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before it becomes active. This is a deliberate design choice — it gives you time to reconsider a decision made impulsively in the heat of the moment. If you request an increase, you will receive a confirmation email, and the increase applies 24 hours later.

Any real-money balance in your account at the time of self-exclusion will be returned to you via your last verified withdrawal method, after standard KYC verification. Bonus funds will be forfeited. The process typically takes 3–7 business days. Contact support if you have not received your funds within 10 business days.

Yes. The NZ Problem Gambling Helpline (0800 654 655) is funded by the New Zealand Government as part of the Problem Gambling Levy. Calls are completely free from any New Zealand landline or mobile number. Conversations are confidential unless you or someone else is in immediate danger. No identification is required — you can call anonymously. The service is staffed by trained counsellors, not automated systems.

Yes. In addition to self-exclusion at individual casinos, you can use third-party software to block access to gambling sites on your devices. Gamban (gamban.com) is a dedicated gambling-blocking software that works across all devices and browsers — a subscription costs a few dollars per month. Your internet provider or device settings can also be configured to block gambling sites. These tools work best when combined with support from a counsellor.

The self-assessment quiz above is a useful starting point. Key warning signs include: spending more than you can afford, chasing losses, gambling to escape emotions, hiding gambling from others, or feeling unable to stop when you want to. If you recognise any of these patterns — even occasionally — it is worth speaking to a counsellor. Problem gambling exists on a spectrum, and early intervention is far more effective than waiting until harm becomes severe.