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🛡️ Ruby Fortune NZ — Responsible Gambling Tools Available 24/7 • 📞 NZ Problem Gambling Helpline: 0800 654 655 (Free, Confidential) • ⏸️ Self-Exclusion Activates Immediately — Contact Support • 💰 Set Deposit Limits in Account Settings • 🔞 18+ Only — Play for Fun, Not to Fix Problems • 🌐 gamblinghelpline.co.nz — Chat Support Available • 🛡️ Ruby Fortune NZ — Responsible Gambling Tools Available 24/7 • 📞 NZ Problem Gambling Helpline: 0800 654 655 (Free, Confidential) • ⏸️ Self-Exclusion Activates Immediately — Contact Support • 💰 Set Deposit Limits in Account Settings • 🔞 18+ Only — Play for Fun, Not to Fix Problems • 🌐 gamblinghelpline.co.nz — Chat Support Available • 🛡️ 🤝 New Zealand · Updated June 2025 Responsible Gamblingat Ruby Fortune NZ Gambling is entertainment — not a way to make money or solve problems. This page exists because we take your wellbeing seriously. Find our player protection tools, honest guidance, and support resources for New Zealand players. 📞 NZ Problem Gambling Helpline 0800 654 655 Free · Confidential · Available 24/7 ✓Free to call from any NZ phone ✓No judgement — trained counsellors ✓Also available for family members What It Means Gambling Should Always Feel Like a Choice Responsible gambling means playing within your means, for entertainment — treating losses as the cost of fun, never chasing them. It means setting limits before you start, knowing when to stop, and never gambling to escape emotional difficulties. The moment gambling feels like an obligation, a way to recover money, or something you hide from people you love — it has stopped being entertainment. That is the moment to pause and reach out. 🎯 Play for Fun Entertainment, not income ⏱️ Stay in Control Limits set before you play 🤝 Know When to Stop Walk away is always an option ✅ Healthy Gambling Looks Like •You set a loss limit before you start •You stop when you hit your limit — win or lose •You don't gamble with rent, bills, or savings •Losing feels disappointing but not devastating •People close to you know you play •You enjoy many other activities too ⚠️ Warning Signs to Watch For •Chasing losses — betting more to win back •Gambling with money you cannot afford to lose •Hiding gambling from family or friends •Gambling to escape stress, anxiety, or loneliness •Missing work or appointments to gamble •Feeling anxious or irritable when not playing Take 2 Minutes How Is Your Relationship with Gambling? Answer these questions honestly. No data is stored or sent anywhere. 1. Have you ever spent more than you planned when gambling? Never Sometimes / Often 2. Have you gambled to escape worry, boredom, or stress? No Yes / Sometimes 3. Have you tried to win back money you had lost? Never Yes 4. Have you hidden your gambling from someone close to you? No Yes 5. Has gambling ever affected your finances, work, or relationships? No Yes 6. Do you feel a strong urge to gamble that is difficult to resist? No Yes / Sometimes Answer all 6 questions to see your result Available to All NZ Players Your Player Protection Tools All tools are free, available 24/7, and activate immediately. Access them under Account Settings at any time. 💰 Deposit Limits Set the maximum amount you can deposit per day, week, or month. Limits take effect immediately. Decreasing a limit is instant — increasing requires a 24-hour cooling period to protect you. Daily limitInstant effect Weekly limitInstant effect Monthly limitInstant effect 📍 Account Settings → Deposit Limits ⏱️ Session Time Limits Set a maximum session length. When your time is up, you will be automatically logged out — regardless of whether you are mid-game or mid-session. A reminder alert appears 10 minutes before the limit is reached. Time alert before logout10 min Auto-logoutImmediate Re-login cooldownNone required 📍 Account Settings → Session Limits 📉 Loss Limits Set the maximum amount you are permitted to lose in a given time period. Once your loss limit is reached, you will be prevented from placing further bets until the period resets. This tool is one of the most effective safeguards available. Daily loss limitAvailable Weekly loss limitAvailable Limit increase wait24 hours 📍 Account Settings → Loss Limits 🔔 Reality Check Alerts Receive a pop-up notification at set intervals (every 30, 60, or 90 minutes) reminding you how long you have been playing, how much you have wagered, and your net position. The alert pauses gameplay until you acknowledge it. 📍 Account Settings → Reality Check ❄️ Cooling-Off Period Take a forced break of 24 hours, 7 days, 30 days, or 90 days. Your account is completely inaccessible during this period — you cannot log in, deposit, or gamble. The period cannot be shortened once set. 📍 Account Settings → Take a Break 🔒 Self-Exclusion The strongest tool available. Self-exclusion permanently or temporarily closes your account. Choose 6 months, 1 year, 5 years, or permanent. Cannot be reversed during the exclusion period. Contact Live Chat to activate immediately. ⚡ Activates immediately — cannot be undone during period 📞 Contact Live Chat or email support to activate Step by Step How to Set Your Limits at Ruby Fortune 1 Log In to Your AccountAccess Ruby Fortune on desktop or mobile browser. Your session data shows in the top right corner. 2 Go to Account SettingsClick your username or avatar → Account Settings. The Responsible Gambling section is in the left menu. 3 Choose Your ToolSelect Deposit Limits, Session Limits, Loss Limits, Reality Check, Take a Break, or Self-Exclusion. 4 Set Your ParametersEnter your desired limit amount or time period. Confirm your choice — the limit activates immediately. ✓ Limit Active — You Are ProtectedYour limit is enforced by the system. If you need help navigating settings, Live Chat can guide you in real time. 💡 Before You Play — Set These 3 Things 1. Your session time limit Decide how long you will play before you start — 30 minutes, 1 hour, whatever feels right. Set it in your account so you are reminded automatically. 2. Your loss limit for this session The amount you are comfortable losing, treated as entertainment cost. If you lose it, the session is over regardless of how you feel in the moment. 3. A monthly deposit limit The hard ceiling for the month — not how much you plan to deposit, but the maximum that should never be exceeded no matter what. ⚠️ One Rule That Always Applies Never gamble money you cannot afford to lose. Never gamble with rent, bills, food, or savings. If you find yourself thinking "I will just deposit this to win it back" — stop immediately and contact the Helpline. Important to Understand Common Gambling Myths — Debunked Understanding how gambling actually works is the most powerful protection against harmful behaviour. Myth "I am due a win — I have lost so many times in a row" Each spin is 100% independent of every previous spin. The game has no memory. Losing 20 times in a row does not make spin 21 any more likely to win. This "gambler's fallacy" is the most dangerous myth in gambling — it leads to chasing losses and spiralling debt. Myth "I can win back what I lost if I just keep playing" Chasing losses is the single most common path to gambling harm. The house edge means that over time, the casino will always win statistically. Larger bets to recover losses expose you to greater risk, not better odds. The correct response to a loss is to stop — not to double down. Myth "A slot that hasn't paid in a while is 'hot' and about to pay" All certified online pokies use certified RNG technology. There is no "hot" or "cold" machine. A slot that has not paid in 1,000 spins is statistically identical to one that just paid. The RTP is averaged over millions of rounds — individual sessions are inherently unpredictable. Myth "Problem gambling only affects people with no self-control" Problem gambling is a recognised health condition that can affect anyone, regardless of willpower, intelligence, or character. It is linked to stress, trauma, mental health conditions, and neurological reward pathways — not weakness. Asking for help is a sign of strength, not failure. Truth Gambling is designed to be entertaining — not profitable Online casinos are businesses. The house edge ensures they profit over millions of rounds. A small number of players win big — the vast majority lose slowly over time. The correct mindset is to treat every session's maximum loss as the ticket price for entertainment. If you win — that is a bonus. For Loved Ones Are You Worried About Someone Else's Gambling? Gambling harm affects families and friends, not just the person gambling. If someone you care about is showing warning signs, you are not powerless — and you do not have to face this alone. Talk to them — calmly and without blame Choose a quiet moment. Share what you have observed — "I noticed you seem stressed after gambling" — rather than accusations. Listen without judging. Do not cover their losses Lending money or paying debts created by gambling, however well-intentioned, can enable the behaviour to continue. Supporting does not mean funding. Seek support for yourself too The NZ Gambling Helpline supports families and friends as well as gamblers. You deserve support regardless of whether the person you love is ready to seek help. ⚠️ Signs to Watch for in Others •Unexplained money problems or borrowing •Secrecy about finances or time spent online •Mood swings — elated after winning, withdrawn after losing •Missing work, social events, or family commitments •Frequently talking about gambling wins but rarely losses •Selling possessions or taking unusual loans Support for Families & Friends The NZ Problem Gambling Helpline is also for people affected by someone else's gambling. 0800 654 655 Free · Confidential · 24/7 New Zealand Gambling Support Services All services listed below are free, independent, and confidential. None are affiliated with Ruby Fortune. Primary NZ Resource Problem Gambling Helpline 0800 654 655 Free phone counselling, 24/7. Available for gamblers, families, and friends. Calls are confidential — not recorded unless you consent. Multilingual support available. ✓Free from any NZ landline or mobile ✓Available for gamblers and their families ✓Can refer to face-to-face counselling in your area Online Support Gambling Helpline Online gamblinghelpline.co.nz Live chat support, self-help resources, and information about local face-to-face services. Ideal if you prefer not to call. Also has tools for tracking and managing gambling behaviour. Chat available during business hours · Resources 24/7 Crisis Support Lifeline Aotearoa 0800 543 354 24/7 crisis support for anyone in distress. If gambling harm has led to a crisis for you or someone you love, Lifeline counsellors are available any time of day or night. Available 24/7 — No issue is too small to call Gambling Research Australia gamblersanonymous.org.au Peer support groups for gamblers — anonymity guaranteed. Chapters in Auckland, Wellington, and Christchurch. GamCare gamcare.org.uk International online forum, self-help guides, and 24/7 chat support accessible to NZ players. Mental Health Foundation NZ mentalhealth.org.nz Resources on stress, anxiety, and addictive behaviours. Gambling and mental health are closely linked. Responsible Gambling — Frequently Asked Questions How do I self-exclude from Ruby Fortune immediately? Contact Ruby Fortune Live Chat or email support and request self-exclusion. Tell them the period you want — 6 months, 1 year, 5 years, or permanently. Self-exclusion activates immediately upon confirmation. Your account is locked, all marketing emails stop, and you cannot access your account during the exclusion period. To remove self-exclusion, you must contact support after the period expires and observe a mandatory cooling-off period. Can I increase my deposit limit on the same day I reduce it? No. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before it becomes active. This is a deliberate design choice — it gives you time to reconsider a decision made impulsively in the heat of the moment. If you request an increase, you will receive a confirmation email, and the increase applies 24 hours later. What happens to my balance if I self-exclude? Any real-money balance in your account at the time of self-exclusion will be returned to you via your last verified withdrawal method, after standard KYC verification. Bonus funds will be forfeited. The process typically takes 3–7 business days. Contact support if you have not received your funds within 10 business days. Is the Problem Gambling Helpline really free and confidential? Yes. The NZ Problem Gambling Helpline (0800 654 655) is funded by the New Zealand Government as part of the Problem Gambling Levy. Calls are completely free from any New Zealand landline or mobile number. Conversations are confidential unless you or someone else is in immediate danger. No identification is required — you can call anonymously. The service is staffed by trained counsellors, not automated systems. Can I block myself from accessing gambling sites in NZ? Yes. In addition to self-exclusion at individual casinos, you can use third-party software to block access to gambling sites on your devices. Gamban (gamban.com) is a dedicated gambling-blocking software that works across all devices and browsers — a subscription costs a few dollars per month. Your internet provider or device settings can also be configured to block gambling sites. These tools work best when combined with support from a counsellor. How do I know if my gambling has become a problem? The self-assessment quiz above is a useful starting point. Key warning signs include: spending more than you can afford, chasing losses, gambling to escape emotions, hiding gambling from others, or feeling unable to stop when you want to. If you recognise any of these patterns — even occasionally — it is worth speaking to a counsellor. Problem gambling exists on a spectrum, and early intervention is far more effective than waiting until harm becomes severe. More at Ruby Fortune Casino NZ 📋 Terms & Conditions Full casino rules in plain English Read T&Cs → 💎 Welcome Bonus NZ$750 + 100 Free Spins View Bonus → 🎰 All Pokies 500+ slots for NZ players Browse Slots → 📱 Mobile App Play on iOS & Android Mobile Play → 🛡️ 🤝 Play Safe. Know Your Limits.We Are Here If You Need Us. Gambling is entertainment. Ruby Fortune is committed to keeping it that way for every New Zealand player. Use our protection tools, set your limits before you play, and remember — help is always just one phone call away. NZ Problem Gambling Helpline 0800 654 655 Free · Confidential · Available 24/7 Set My Limits in Account → 📞 Call Helpline Now 18+ only. Gambling can be addictive and cause serious harm. Play responsibly and within your means. If you feel gambling is affecting your life, seek help immediately. Ruby Fortune supports responsible gambling and provides the tools described on this page to all registered NZ players. The NZ Problem Gambling Helpline (0800 654 655) is independent of Ruby Fortune Casino.